Our policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Many types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.
Other non-returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are given (if any)
- Book with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to an error on our part.
- Any item returned more than 30 days after delivery.
Refunds (where possible)
Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially recorded.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all this and still have not received your refund, please contact us at firstname.lastname@example.org
Only normal priced items can be refunded. Unfortunately, sale items cannot be refunded.
We will only replace items if they are faulty or damaged. If you wish to exchange it for the same item, please email us at email@example.com and send your item to Django et Coco, 53 B rue Abbe Gregoire, 38000 Grenoble, France.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you later, we will send a refund to the gift giver and they will be notified of your return.
To return your product, you must send your product by mail to
Django et Coco, Alison Sadler, 53 B rue Abbé Grégoire, 38000 Grenoble, France
You will be responsible for the shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The delivery time for your exchanged product may vary depending on where you live.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.